five point field to factory guarantee

1. Supplier Knowledge: we have long term partnerships with suppliers whose production and processing operations we have inspected, and who have been through our rigorous Quality Assurance process.

2. Specification Confidence: we supply the most comprehensive independent certification available, but we also undertake our own checks to ensure that the quality, quantity and precise order specifications have been met.

3. Logistical Reliability: we have long term agreements with most of the transport companies we use for shipping, air freight, and land and rail transport within the UK. We track all shipments, and provide early warnings when necessary (not often!). We also take it to be our responsibility to ensure delivery on time as agreed with clients whatever efforts that takes us to achieve.

4. Storage & Supply: if we are responsible for storing goods, and supplying them on demand, then we will be pro-active in that process to ensure delivery of ready-to-use ingredients at the right time and place.

5. The Silbury Guarantee: our future success is largely determined by our clients' satisfaction, so all orders come with the Silbury Guarantee that we will remove, replace, reorder, re-specify, re-deliver as necessary any products that are not as requested, or fall below agreed quality standards.